Frequently Asked Questions
Quick answers about our products, services and ordering process.
What are your prices?
We do not publish fixed prices online. Our pricing depends on the product model, grade, quantity, and delivery terms. Please send us an RFQ (Request for Quotation) via our contact form, and our sales team will reply within 24 hours with a detailed quotation.
What is your MOQ (Minimum Order Quantity)?
For standard inserts, our MOQ is 10 pieces per item. For custom grades or special specifications, the MOQ may vary — please contact us to discuss your requirements.
What payment methods do you accept?
We accept T/T (bank transfer), PayPal, and Western Union. For large orders, we typically require 30% deposit and 70% balance before shipment.
What is your delivery time?
For in-stock standard items: 3-5 working days. For custom orders: 2-4 weeks depending on complexity. We will provide a confirmed lead time in your quotation.
Can I get samples before bulk order?
Yes, we provide sample orders. Sample pricing and lead time will be confirmed based on the products you need.
What materials do you machine?
Our inserts cover ISO P (steel), M (stainless steel), K (cast iron), N (non-ferrous), S (heat-resistant alloys), and H (hardened steel HRC55-65).
Do you offer OEM/ODM/custom grades?
Yes, we support OEM and custom solutions. We can produce custom chip breakers, special geometries, and customized grades based on your application requirements.
Can you provide product documentation?
Yes, we provide product datasheets, dimension drawings, material certificates, and quality inspection reports. Technical drawings are available in PDF format upon request.
What quality certifications do you have?
Our factory is ISO 9001 certified. All products undergo strict dimensional inspection and performance testing before shipment.
How do you ship the products?
We ship via DHL, FedEx, UPS, or by sea/air freight for large orders. Shipping cost and delivery time will be calculated based on your location and order quantity.
Which countries do you export to?
We export to over 80 countries worldwide, including the USA, Germany, Italy, UK, Brazil, India, Turkey, Russia, and Southeast Asian countries.
What if the products have quality issues?
We take full responsibility for any manufacturing defects. If you receive defective products, please contact us with photos and details, and we will arrange replacement or refund promptly.
Still have questions?
Our sales engineers reply within 24 hours on working days.